Privacy Policy

TMJ Let Go ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights you have under U.S. law, California law (CCPA/CPRA), and the EU General Data Protection Regulation (GDPR).

By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our site and services.

For questions, contact us at: [email protected]

1. Information We Collect

We collect the following personal information:

• Name
• Email address
• Billing details processed through Stripe (we do not store your full payment information)
• IP address, device information, and cookie data (for analytics and website functionality)

We do NOT collect or store health data or medical information. Our content is educational only, and any discussion of symptoms is general and anonymous.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide access to subscription content
• Deliver customer support
• Send important service or account emails
• Improve our website and user experience (analytics)
• Process payments via Stripe

We do not sell your personal information.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your data under these legal bases:

• Contract: to provide subscription access
• Consent: for cookies and email communications
• Legitimate Interest: to improve our services

4. Cookies and Tracking

We use cookies and pixels, including:

• Google Analytics (site performance & usage)
• Meta/Facebook Pixel (marketing and ad insights)

You can manage cookie preferences or withdraw consent at any time. See our Cookie Policy for details.

5. Payments and Third-Party Processors

Payments are handled by Stripe, which acts as a secure third-party payment processor. Stripe's policies apply when you make a purchase: https://stripe.com/privacy

We do not store your complete credit card or banking information.

6. Data Retention

We retain user data only as long as necessary to:

• Maintain your account
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion at any time (see "Your Rights" below).

7. Data Sharing

We do not sell or share personal data with third parties for profit. We only share data with:

• Stripe (payment processing)
• Analytics providers (cookie-based, anonymized)

8. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion ("Right to be Forgotten" where applicable)
• Withdraw cookie or marketing consent
• Request a copy of your data
• Opt out of sale/sharing (California residents)
• File a complaint with your local data authority (GDPR users)

To make a request, email: [email protected]

9. CCPA/CPRA — California Residents

California users have these privacy rights:

• Right to Know
• Right to Delete
• Right to Correct
• Right to Opt-Out of Sale/Sharing
• Right to Non-Discrimination

We provide a dedicated page for California residents: "Do Not Sell or Share My Personal Information"

10. Children's Privacy

We do not knowingly collect data from anyone under 18. If you believe a minor has provided personal data, contact us and we will delete it.

11. Security

We use reasonable technical measures to protect your information, but no system is 100% secure. By using our site, you accept this risk.

12. International Users

If you access our site from outside the United States, you agree to the transfer of your data to the U.S.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of our Services means you accept any updated version.

14. Contact

For privacy requests or questions: [email protected]